Understanding Organisational Requirements for Providing Service to Customers
Posted by SkillMaker in Dec, 2025
What is a concise description of organisational requirements when providing service to customers? Organisational requirements when providing service to customers represent the specific policies, standards, and procedures established by a business to ensure consistent, high-quality customer service. These may include guidelines on communication, complaint resolution, and service delivery, all with the intent to enhance customer […]
Category: SITXCCS014
Post Tagged with Harnessing Organisational Customer Service Policies to Provide Exceptional Service
Posted by SkillMaker in Dec, 2025
What is a concise description of organisational customer service policies when providing service to customers? Organisational customer service policies comprise a series of guidelines and procedures that businesses formulate to deliver consistent and effective service to customers. These policies are essential in ensuring employees understand expectations, handle customer interactions professionally, and resolve issues efficiently. Listen […]
Category: SITXCCS014
Operational Challenges in Providing Service to Customers
Posted by SkillMaker in Dec, 2025
What is a concise description of operational problems when providing service to customers? Operational problems in providing service to customers refer to the challenges and obstacles that disrupt the smooth delivery of customer service. These can stem from internal inefficiencies, technology issues, or miscommunications that degrade customer experience and satisfaction. Listen to this article as […]
Category: SITXCCS014
Understanding Non-Verbal Communication in Customer Service
Posted by SkillMaker in Dec, 2025
What is a concise description of non-verbal communication in customer service? Non-verbal communication in customer service involves using body language, facial expressions, eye contact, gestures, posture, and other physical cues to convey messages, feelings, and attitudes to customers without the use of words. This form of communication enhances customer interactions by supporting verbal communication, setting […]
Category: SITXCCS014
Engaging and Satisfying New Customers in Client Services
Posted by SkillMaker in Dec, 2025
What is a concise description of engaging and satisfying new customers in Client Services? Engaging and satisfying new customers in client services involves understanding and anticipating their needs, providing personalised communication, and delivering exemplary service to create a positive and lasting impression. This process requires effectively managing interactions and ensuring customer satisfaction to foster loyalty […]
Category: SITXCCS014
Loyalty Programs: Enhancing Service to Customers
Posted by SkillMaker in Dec, 2025
What is a concise description of loyalty programs when providing service to customers? Loyalty programs are structured marketing strategies designed to encourage customers to continue purchasing or using services. They offer rewards, discounts, or other incentives to incentivise repeat business and foster customer retention. Listen to this article as a podcast Why do people in […]
Category: SITXCCS014
Understanding Internal Customers in Providing Service to Customers
Posted by SkillMaker in Dec, 2025
What is a concise description of internal customers? Internal customers are individuals or teams within an organisation who rely on the support, products, or services from another part of the organisation. Unlike external customers who purchase a company’s products or services, internal customers are colleagues or departments that depend on each other to fulfill their […]
Category: SITXCCS014
Informal Feedback in Providing Service to Customers
Posted by SkillMaker in Dec, 2025
What is a concise description of informal feedback when providing service to customers? Informal feedback in customer service involves spontaneous and conversational insights or recommendations offered by customers during interactions. This type of feedback is often immediate, candid, and not systematically structured, allowing businesses to gain real-time perceptions of their service performance. Listen to this […]
Category: SITXCCS014
Higher-Level Staff’s Role in Providing Exceptional Customer Service
Posted by SkillMaker in Dec, 2025
What is a concise description of the role of higher-level staff in providing service to customers? Higher-level staff play a crucial role in shaping and maintaining the quality of customer service in an organisation. They are responsible for setting service standards, creating policies, and leading by example. These leaders ensure customer service teams are well-trained […]
Category: SITXCCS014
The Role of Formal Surveys in Enhancing Customer Service
Posted by Tze Tan in Dec, 2025
What is a concise description of the role of formal surveys when providing service to customers? Formal surveys are structured tools used by businesses to gather valuable customer feedback. They provide insights into customer satisfaction, preferences, and areas needing improvement, enabling organisations to refine their service quality and customer experience strategically. Listen to this article […]
Category: SITXCCS014
- About the Author
- More info
Tze Tan – (Cert IV TAE), was the owner and head chef of Vietnamese Mint, a vibrant eatery nestled on Oxford Street in Bulimba, Queensland. As the director of Vietnamese Mint Pty Ltd, Tan had cultivated a dining experience that married authentic Vietnamese flavours with a contemporary Australian setting.
Under Tan’s leadership, Vietnamese Mint was a local favourite, celebrated for its diverse menu that includes traditional dishes like the 12-hour beef broth pho, spicy salt and pepper squid, and Malaysian-inspired mee goreng. The restaurant’s ambiance is enhanced by a striking mural of Ha Long Bay, painted by local artist Jacqueline Hill, which added a touch of Vietnamese heritage to the Brisbane suburb.
Tan’s commitment to quality and authenticity earned Vietnamese Mint positive reviews and a loyal customer base. His hands-on approach and dedication to his craft were evident in every aspect of the restaurant, from the thoughtfully curated menu to the welcoming atmosphere.
- About the Author
- More info
Workskill training for all